We want you to be happy with your TREYN order. If you would like to return an item, please follow the steps below.
How to request a return
If you would like to return an item, please contact us via email at treyn.clo@gmx.net
Please include:
Your order number
The item(s) you would like to return
The reason for the return
We will review your request and provide you with the necessary return instructions.
Return Conditions
To be eligible for a return, the item should be in its original condition, unworn and unused.
Items that have been worn, washed or damaged may not be eligible for a return.
Return Shipping
Unless otherwise required by applicable law, the customer is responsible for the cost of return shipping.
Please do not send any items back without contacting us first. We will provide you with the correct return instructions and return address.
Refunds
Once we receive and inspect your returned item, we will process your refund.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow some time for the refund to appear in your account, depending on your payment provider.
Damaged or Incorrect Items
If you received a damaged, defective or incorrect item, please contact us as soon as possible at treyn.clo@gmx.net and include your order number and photos of the item.
We will review the issue and help you.
Contact
If you have any questions regarding returns or refunds, please contact us at:
treyn.clo@gmx.net